veendam log - 3 oct 2007

it's been almost a week since i boarded the ms veendam and i can honestly say that it's been a great experience so far. there's so much to learn with such a short time to learn. dealing with the guests is the least of my problems. i've managed to calm down a few agitated and confused guests. it's getting the knowledge that's necessary for me to deal with them properly that's the challenge.

after six days of working the front desk, i noticed that most senior americans become crabby and easily flustered simply because they don't want to look stupid. it's a pride thing. they're all huffy in the beginning trying to intimidate you. you just have to stand your ground and explain things as calmly as you can until they calm down and actually hear what you're saying and realize that you're actually making sense.

of course there are the cool seniors who do not, or just simply refuse, to get ruffled. they're the easiest ones to deal with. they're even patient with you when you don't know the answer and wait for you to get the answer. i like them the most.

we're docking at halifax in a few hours. i still haven't been given a schedule that allows me to go on shore leave so i still won't be able to take any pictures. i believe i'll have that chance on the next cruise.